Emotional Intelligence has become one of if not the most valued attribute in leaders and employees as of late. It makes sense, as having high emotional intelligence allows one to interpret theirs and others emotions, as well as how they can impact others. Some people...
One of the hardest aspects of working in customer service is controlling your emotions. Sometimes you’ll have upset or rude customers, and it can be hard to not get upset or angry back at them. Some people might think the best thing to do in these situations is to...
